RETURNS & REFUNDS
It is not compulsory to make use of this right, but we thank you to contact us beforehand (via the contact form) in order to facilitate the return of the product. This must be done in the same way as that used for the original shipment of the order. You will be reimbursed for the full amount of the returned product and any shipping costs paid upon purchase within 7 days of receipt of the returned order (excluding weekends, holidays and holiday periods). However, products having been purchased on sale or with a promotional code, incomplete, worn, damaged or soiled are not taken back or refunded: you will lose your right of withdrawal and the product will be returned to you, at your expense.
In the case of the return of a product forming part of an order comprising several articles, the initial shipping costs will not be reimbursed. Please also note that in accordance with article L.121-16 of the Consumer Code, goods made according to consumer specifications or clearly personalized are excluded from the right of withdrawal. This means that we will not be able to take back the custom-made products at your request if they do not suit you.
You can cancel your order at any time as long as it has not yet been processed (we process orders generally 1 hour after confirmation of the order) or before its manufacture if it is an order made on -measured or personalized according to your specifications. Orders already shipped cannot be canceled. We will not be responsible for any error in your delivery address.
In the event of a problem with an order, you have a period of 14 days after receipt of it - or 30 days from the date of order in the event of non-receipt of the latter - to submit a complaint to us. We will then do our best to find an amicable solution.